Shipping & Refund Policy
Shipping & Refund Policy
At American Peptides, we are committed to providing a straightforward ordering and fulfillment experience for laboratory research customers. This policy explains our order processing, shipping procedures, delivery issues, cancellations, refunds, and replacement process.
All products supplied by American Peptides are intended strictly for laboratory research purposes only.
Our Service Commitments
24–48 Hours
Typical order processing and dispatch
72 Hours
Time to report damaged or incorrect items
Replacement Available
For verified damaged or incorrect shipments
1. Shipping Policy
Order Processing
Orders are generally processed and prepared for shipment within 24–48 business hours after payment has been confirmed.
Processing times may occasionally be longer due to weekends, holidays, order verification, inventory availability, carrier delays, or circumstances outside our reasonable control.
Packaging & Handling
Research materials are packaged with appropriate care for transportation. Our fulfillment procedures are designed to help protect products during handling and transit and to maintain appropriate product identification throughout the shipping process.
Where specific storage or handling requirements apply, customers should follow the information provided with the applicable product.
Shipping Confirmation & Tracking
Once an order has been dispatched, customers will receive shipping confirmation and available tracking information by email.
Tracking information may take some time to become active after the carrier receives and scans the package.
Shipping Charges
Applicable shipping charges are calculated during checkout based on the shipping destination and available delivery method.
The shipping options and costs presented at checkout apply to the order at the time of purchase.
2. Delivery Issues
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
American Peptides is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.
If you notice an address error after placing an order, contact our support team as soon as possible. We will make reasonable efforts to assist before the order is dispatched.
Delayed Shipments
Carrier delays can occur because of weather, operational disruptions, holidays, address issues, or other circumstances beyond our control.
If tracking indicates that a package is delayed, customers should first review the carrier’s tracking information. Our support team can assist with shipment-related questions where appropriate.
Lost Packages
If a package is confirmed by the carrier as lost while in transit and has not been delivered, contact us at support@americanpeptides.us.
We will review the order and available tracking information and, where appropriate, work with the carrier to investigate the shipment.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, surrounding areas, household members, building management, or other individuals who may have accepted the package.
You should also contact the carrier regarding the delivery scan.
American Peptides may assist with an investigation, but we cannot guarantee replacement or reimbursement for packages that the carrier confirms as delivered.
3. Refund & Return Policy
Because our products are intended for laboratory research and may be subject to specific handling and storage requirements, all completed sales are generally final.
Once a product has left our facility, we cannot independently verify how it was stored, handled, transported, opened, or otherwise maintained after delivery. For this reason, returned products generally cannot be placed back into inventory.
Accordingly, American Peptides does not generally accept product returns or provide refunds for products that have been delivered as ordered.
However, this policy does not prevent us from addressing legitimate issues involving damaged, incorrect, or otherwise improperly fulfilled orders as described below.
4. Damaged or Incorrect Items
If your shipment arrives with a damaged product, broken vial, missing item, or incorrect product, contact us within 72 hours of delivery.
Please email:
Include:
Your order number
A description of the issue
Clear photographs showing the condition of the shipment
Photographs of the product and packaging where relevant
Any other information reasonably requested by our support team
We will review the information provided and determine whether the issue qualifies for a replacement or other appropriate resolution.
For verified damaged or incorrectly fulfilled orders, American Peptides may provide a replacement at no additional product or shipping cost, subject to the circumstances of the claim.
5. Satisfaction Guarantee
At American Peptides, we want customers to receive the products they ordered in the condition expected when the order was placed.
Our satisfaction commitment applies primarily to legitimate fulfillment issues, including verified damaged or incorrect shipments.
It does not mean that products may be returned simply because a customer changes their mind, no longer requires the material, or is dissatisfied with an experimental result.
Research outcomes can depend on numerous factors outside the control of the supplier, including experimental conditions, protocols, handling, storage, equipment, and individual laboratory procedures.
6. Order Cancellations
An order may be cancelled if the cancellation request is received before the order has entered the shipping process.
Once an order has been processed for shipment or a tracking number has been generated, cancellation may no longer be possible.
If you need to cancel an order, contact support@americanpeptides.us as soon as possible and include your order number.
Cancellation requests are reviewed based on the current status of the order.
7. Refunds
Where a refund is approved under this policy, the refund will generally be issued to the original payment method, subject to the processing procedures of the applicable payment provider.
The time required for a refund to appear in an account may vary depending on the payment provider or financial institution.
A refund may be considered for legitimate circumstances such as an approved cancellation before shipment or another situation specifically authorized by American Peptides.
8. Chargebacks & Payment Disputes
If you believe there is an issue with an order, including an unrecognized transaction, missing shipment, damaged product, incorrect item, or another fulfillment concern, please contact support@americanpeptides.us before initiating a payment dispute whenever possible.
Providing your order number and a description of the issue allows our team to investigate the matter and determine whether a replacement, refund, or other resolution is appropriate under this policy.
Unauthorized or potentially fraudulent transactions may be investigated and handled according to our payment-processing procedures and applicable requirements.
If a payment dispute is initiated, American Peptides may provide relevant transaction, order, shipping, and delivery records to the payment processor or financial institution handling the dispute.
9. Circumstances Outside Our Control
American Peptides is not responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including:
Severe weather
Natural disasters
Carrier disruptions
Transportation interruptions
Incorrect addresses
Customs or regulatory delays
Government actions
Holidays or carrier closures
Other unforeseen events affecting transportation or fulfillment
We will make reasonable efforts to assist customers when such circumstances occur.
10. Research-Use Disclaimer
All products sold by American Peptides are intended strictly for laboratory research purposes only.
Products are not intended for human consumption, animal consumption, therapeutic use, diagnosis, treatment, disease prevention, or use as dietary supplements.
Customers are responsible for ensuring that any materials purchased are appropriate for their intended laboratory application and are handled in accordance with applicable safety procedures, institutional requirements, and applicable laws and regulations.
11. Contact Us
If you have questions regarding an order, shipping status, damaged shipment, incorrect item, cancellation, refund, or replacement request, please contact our support team.
Email: support@americanpeptides.us
When contacting us about an existing order, please include your order number so that we can locate the relevant information and respond more efficiently.
American Peptides
Research-Grade Peptides for Laboratory Use
We are committed to handling legitimate order and fulfillment issues fairly, promptly, and consistently in accordance with this policy.